jiliqq Responsible Gaming

Our Commitment

Keeping Play Safe and Enjoyable

We believe that responsible gaming is not just a policy — it is a core part of how we operate every day for our players across the Philippines.

Deposit Limits

You can set daily, weekly, ormonthly deposit limits directly from your account settings to help you stay within your budget. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. This gives you a reliable safety net so your gaming stays within what you can comfortably afford. If you ever feel you need tighter controls, our support team can assist you in adjusting your limits right away.

Session Time Reminders

Long gaming sessions can sneak up on you without you realising it. jiliqq lets you set session time reminders so you receive a notification when you have been playing for a set duration. Taking regular breaks keeps your mind fresh and your decisions clear. We encourage all players in the Philippines to use this feature as part of a healthy gaming routine. Short breaks make the experience more enjoyable and help you stay in full control of your time.

Self-Exclusion

If you feel that you need a complete break from gaming, our self-exclusion tool allows you to suspend your account for a chosen period — from a few days up to a permanent closure. During the exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. To activate self-exclusion, simply contact our support team at [email protected] and we will take care of the rest.

Reality Checks

Our reality check feature sends you periodic on-screen reminders showing how long you have been playing and how much you have wagered during your current session. These prompts are designed to keep you grounded and aware of your activity without interrupting the flow of your game. You can customise the frequency of these reminders to suit your personal preferences. Staying informed about your own behaviour is one of the most effective ways to keep gaming fun and stress-free. We recommend enabling reality checks for every session, especially during longer play periods.

Activity History

Transparency is key to responsible play. Your account dashboard gives you full access to your transaction history, bet records, and session logs so you can review your activity at any time. Regularly checking your history helps you spot patterns early and make informed decisions about your gaming habits. All records are stored securely and are available to you whenever you need them. If you notice anything that concerns you, our support team is always ready to help you take the next step.

Support Around the Clock

Our dedicated support team is available around the clock to assist any player who has concerns about their gaming behaviour. Whether you need help setting limits, understanding your options, or simply want to talk through how you are feeling, we are here to listen without judgement. You can reach us at [email protected] at any time. We also work alongside recognised responsible gaming organisations to ensure our players in the Philippines have access to professional guidance when they need it most. You are never alone in this.

Know the Signs

When Gaming Stops Being Fun

Problem gambling can affect anyone. Recognising the early warning signs is the first and most important step toward getting help.

Spending more money on gaming than you originally planned, or chasing losses in an attempt to win back what you have lost.
Feeling anxious, irritable, or restless when you are not able to play, or when you try to cut down on your gaming time.
Neglecting work, school, family responsibilities, or personal relationships because of time or money spent on gaming.
Borrowing money, selling possessions, or using funds meant for essential expenses such as rent or food in order to fund gaming activity.
Hiding your gaming activity from family or friends, or feeling guilt and shame about how much time or money you are spending on games.

Where to Get Help in the Philippines

If you or someone you know is struggling with problem gambling, please reach out to a professional organisation. The following resources are available to players in the Philippines:

PAGCOR Responsible Gaming Hotline — the Philippine Amusement and Gaming Corporation provides guidance and referrals for players who need support.
National Council on Problem Gambling Philippines — offers counselling, helpline services, and educational resources for individuals and families affected by problem gambling.
jiliqq Support Team — contact us directly at [email protected] and we will help connect you with the right resources and activate any account controls you need immediately.

Common Questions

Responsible Gaming FAQ

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section in your account settings. From there, you can choose a daily, weekly, or monthly limit that suits your budget. The limit takes effect immediately once saved. If you wish to increase your limit at a later date, a mandatory cooling-off period applies to ensure the change is a considered decision. If you need assistance, our support team at [email protected] is happy to guide you through the process step by step.

When you request self-exclusion, your account is suspended for the duration you have chosen, which can range from a short cooling-off period to a permanent closure. During this time, you will not be able to log in, make deposits, or participate in any games on the platform. We process all self-exclusion requests promptly and take them very seriously. You can initiate a self-exclusion by contacting our support team at [email protected]. We will confirm the exclusion in writing and ensure your account is secured without delay.

No. jiliqq is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We require age verification during the registration process and conduct additional checks where necessary to prevent underage access. If you suspect that a minor is attempting to use the platform, please report it to us immediately at [email protected]. We take our responsibility to protect young people very seriously and have robust safeguards in place to prevent underage gambling across all our services.